Why might a subtitle not match my scene exactly?
Kapio uses generated language, which can be incomplete or inaccurate. Try framing the scene more clearly and request another subtitle. Do not rely on Kapio for safety-critical translation.
How can we help?
Find a quick answer below or email us. Include your device and app version if you can, but never send a photo or Memory you would prefer to keep private.
Contact Kapio
Email hello@kapio.app for app help, privacy questions, account recovery, purchase issues, or deletion requests.
hello@kapio.appQuick answers
Does Kapio need microphone or location access?
No. Kapio does not require microphone or location access and does not record video.
How do I manage or cancel a subscription?
App Store purchases and subscriptions are managed through your Apple account. Deleting a Kapio account does not cancel an App Store subscription.
How do I request account deletion?
Use the account deletion option in Kapio or email hello@kapio.app. You can also contact us with a privacy question at any time.
What should I include in a support message?
Tell us your device model, iOS or iPadOS version, Kapio version, and what happened. Share a screenshot only if you are comfortable and it contains nothing private.